INTRODUCTION、PERSONTOPERSON、1Pleasedtomeetyou!2Whatdoyoudo?3Aroundtheworld4Couldyouplease...?5Imorry，couldyousaythatagain?、PHONECALLS、6Hello，howmayIhelpyou?7Holdon，Ijustneedtomakeanote8Iseverythingclear?9Imcallingbecause10Imterriblysorry、WRITING11Layoutandcontent12Youvegotmail13Getitright!14Keepitsimpleandmakeitclear15Inreplytoyour...16Iamsorrytoinformyouthat、EXCHANGINGINFORMATION等。